Privacy Policy

Updated May 2018.

Franciscan Works is committed to respecting the privacy of donors, online visitors, volunteers and staff. In general, you can visit Franciscan Works on the web without sharing personal identifiable information.  There are times, however, such as when you sign up for online donations through our secure online donation site, make a donation via mail, or sign up for our e-newsletters, that we will collect specific information. 

If you choose to provide personally identifiable data, you may receive future information from us by mail, email or by telephone to share with you about Franciscan Works news, upcoming events, programs, volunteer and support opportunities, donation receipts or your annual tax statement.


About Information We Collect

When you sign up for online donations through our secure online donation site, make a donation via mail, attend a Franciscan Works fundraiser, sign up for our e-newsletters, or apply to be a volunteer or staff member, we will collect specific personal information about you. The personal information we collect may include, but is not limited to, your name, postal address, zip code, telephone numbers, organization name, email address, credit card, bank information or billing information. We also keep a record of contact notes in our database.



Franciscan Works cares deeply about the welfare of children including their privacy. We ask all children under 13 to not utilize any of our services or provide contact information. For teenagers between the age of 13 and 18, you must have a parent’s or guardian’s permission to share any private information including phone numbers, your address, name, or email. If we discover any contact is between the age of 13 and 18 and shared information without a parent’s permission, we will delete all records associated with that account immediately. If you believe any such information has been shared, please contact us at or call us Monday through Friday, 8:00AM - 4:00PM Central Time at +1-773.809.4008.


Information Security

Franciscan Works keeps personal information in a secure, online donor database and in our secure email server. All online transactions are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a green lock symbol is displayed next to the website address in the address bar at the top of the browser screen and the url starts with an "https" instead of an "http". Donation pages are verified by Denari and transactions are processed using a Denari merchant account.


Sharing Your Personal Information

Personal information will be shared internally to our staff and the Board of Directors of Franciscan Works to complete your donations, to contact you about our on-going work, discuss employment opportunities and ways that you can further support us. Your personal information will also be used to provide you access to our sponsor portal on our website. Franciscan Works does not share, rent or exchange donor names, postal address, email address, phone number or financial information with any third parties.

Sponsors: If you are a student sponsor, your name will be shared with your beneficiary. No other identifying information will be transferred to students.



Credit Card Transactions, Electronic Fund Transfers, Payments by Check or Money Order and Online Financial Transactions. Franciscan Works hires Bridge Pay and Authorize to provide credit card, bank, payment and information processing services. If you choose to make a donation online, by phone, through the mail or by other means, we will share your personal information with our processing service providers. Once BridgePay or Authorize receives the initial request for billing with payment information, that information is secured on their server and is not transmitted over the internet again. We at Franciscan Works cannot access your credit card information once entered initially into the system for recurring payment. While we believe Bridgepay will treat your personal information responsibly, we are not their owners and and cannot guarantee your privacy. Any mailed forms of payment including credit cards and checks are shredded. Any hard copies are kept in a triple secured location. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect.



A "cookie" is a piece of data sent to your browser from Franciscan Work’s website provider’s server and is stored on your computer's hard drive.

Depending on your use of our website and email campaigns, information collected may include:

  • Internet Protocol Address (IP address).

  • Information about your device (computer, phone or tablet), and the browser and operating system used.

  • Your approximate geographic location.

  • The dates, times, duration and frequency of your interactions with our website and emails.

  • Information about your interactions with our email messages.


Information Not Obtained Directly From You

Franciscan Works uses first-party cookies through Google Analytics. Google Analytics may use cookies, pixel tags, and other tracking and storage technologies to collect or receive information to provide information about our website users. We also use analytic data from Facebook, Instagram and Twitter to understand the demographic, location and interest makeup of our audience.


Website Links

In order to provide a more comprehensive and useful site, the Franciscan Works Web site contains links to other Web sites. Franciscan Works is not responsible for the privacy practices of these sites.  


For Users Outside the U.S.

Franciscan Works operates within the United States. If you access our services from outside of the United States, your information may be transferred to and processed in the United States where laws especially those regarding data protection may not be the same as in your home location. By using Franciscan Works services, you agree that your information can be transferred to and used in the United States as indicated in our Privacy Policy.



Your personal data is retained no longer than is reasonably necessary to provide our services or required by law.   


Changes to Privacy Practices

Franciscan Works may revise its privacy practices to address changing technology, security measures and website functionality. We strive to provide you with timely notice of these changes. Please contact us if you have any questions about changes to our practices.


Contacting Franciscan Works About Privacy Preferences

Our privacy policy is to safeguard your information and never sell it. If at any time you decide that you no longer wish to receive communications from Franciscan Works, please contact us using the contact information below. The following include requests you can make regarding the protection of your privacy:

  • Request information about the personal information we store regarding you.

  • Request inaccurate information be corrected regarding your personal information.

  • Request that your information be erased where it is not longer required for us to maintain it.

  • Request to not be contacted in the future via mail, calls, or email.

  • Object to our use of your information based on legitimate interest.

  • Submit a complaint.


To contact us regarding your privacy, please use the following information.

Please call +1-773-809-4008 (8:00am-4:00pm Central, M-F) or email or mail PO Box 607781 Chicago IL 60660.